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“Before Paival, our support inbox was constantly behind and our Canadian customers were frustrated we didn’t speak French. Within the first month, our average response time dropped from 18 hours to under 6, and complaints about ‘slow support’ basically disappeared. The bilingual agents feel like part of our in-house team.”
“As a lean SaaS team, every product launch used to break our support. Paival onboarded a dedicated agent into our helpdesk in under a week. They now handle about 70% of Tier 1 tickets, freeing our product team to build instead of living in the inbox. Our trial-to-paid conversions went up once customers stopped waiting for answers.”
“We knew we were leaving money on the table in Quebec and Europe, but hiring in multiple languages was overwhelming. Paival gave us English, French, and Spanish coverage with one partner. CSAT is up 20 points in those regions, and we finally feel confident scaling our international campaigns.”
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